Using remote resources to control the funds in your account, various management difficulties may arise. To resolve the issues that have arisen, you should know a few rules. So, let's look at how to get a one-time password if it does not arrive, the main reasons for failures in SMS delivery and what to do in these cases.
Content
One-time password does not come - possible reasons
The secret password is the bank's primary security measure and also the primary means of confirming various user actions. If a fraudster wants to use someone else's card, he will not be able to do this without a one-time password. This requires the cardholder's mobile phone.
To confirm any monetary transaction, a message with a digital code is sent to the user's mobile number. How to get a one-time password if it does not come? If the bank does not send such a message, most likely some kind of failure has occurred.
There may be several reasons for this:
- a different mobile number is specified when registering in the system;
- mobile phone is not working properly;
- there was a failure of the mobile operator's network;
- there was a technical error of the mobile device or website;
- you entered the site of the wrong department in which the card was issued.
As practice shows, most of these situations are associated with various malfunctions on the part of the bank. Therefore, first of all, you should call the hotline and consult with a Sberbank specialist. At the same time, you should check your mobile phone and remember which number was indicated during registration. The easiest way to check if your mobile device is working is to ask a friend to write a message and see if it arrives or not.
To find out which number is linked to a bank card, you need to write a message to number 900 with the word HELP. In the response message, you will receive a list of cards linked to this phone number.
After making sure that everything is in order with the phone, you should call 900 and select "Conversation with the operator" by pressing the number 0 on the phone keypad. The operator should say that the specified mobile number does not receive a message with a one-time password. There are cases when the operator fixes the problem in a matter of seconds. If this is not possible, the Call Center employee will accept the application for consideration.
Judging by the feedback from Sberbank customers, operators very rarely call back themselves, therefore, having submitted an application, you will have to periodically remind the Call Center employees about this. Otherwise, you will have to wait too long for the resolution of this situation.
I do not receive SMS with a password to confirm the entrance to Sberbank Online
Internet banking also began to receive much more complaints about the fact that the one-time password does not come. Bank employees explain this by a temporary update of the resource. The database contains all the information specified in the banking agreement. Based on this, the absence of SMS to confirm the entrance to Sberbank Online may be in the following cases:
- the contract was not concluded (the bank account and cards were opened before the conclusion of the contract became a mandatory procedure);
- invalid mobile number;
- phone number not attached
- The phone number is in the wrong format.
How to get a one-time password if it does not come?
After making sure that the number is attached to Sberbank Online correctly, you can do the following:
- restart your phone and try to log in again;
- call the Contact Center.
Very often, rebooting the phone solves this problem, so the system is updated and the card is re-registered in the mobile operator's network. After you log in again and request to send a one-time password, a message may come.
If this problem is not solved, then you can contact the specialist of the Sberbank Contact Center . Perhaps the reason is the technical failures of the bank system. The Hotline operator will try to resolve this issue.
If the reason is that the phone number is not attached or the phone number is incorrect, then:
- in the terminal or ATM, you should check the correctness of the attached phone number in the "Mobile Bank" section;
- visit the nearest branch of the bank (it is not necessary to go to the branch where you used to be served) and present your passport to the employee. He will check the compliance of the attached number or offer to fill out an application form, if it is not in the Mobile Bank database.
If the UDBO (universal banking service agreement) was not initially concluded, it must be concluded at a bank branch. It will combine all the bank accounts of the client. The conclusion of the contract is free of charge. The only thing that is required is to have at least one Sberbank card with you. As a last resort, you can always issue an instant Sberbank card.
If you do not receive a one-time password, you must first repeat the request. If the situation has not changed, you can use the recommendations above.
One Time Password Business Online
Using the Sberbank Business Online resource, you may also experience temporary difficulties in obtaining a one-time password on your mobile phone. How to get a one-time password if it does not come from this resource? The situation for this service is similar to Sberbank Online. All the suggestions above apply here as well.