Such an error often occurs after sending a payment order to the addressee. It occurs in cases where the compiler of the document incorrectly filled out individual columns. Let us consider in more detail the preparation of electronic payment orders, their verification and the causes of errors. So, the recipient's account key is incorrect - what does this mean? Sberbank provides various ways to solve the problem.
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What does it mean - the recipient's account key is incorrect (Sberbank Business Online)?
What causes the message "The beneficiary's account key is incorrect"? The fact is that the system works in automatic mode and checks all the fields to be filled. If inaccuracies are found in the recipient's details, a message with a key error is displayed.
After receiving the service message, you need to carefully check the correctness of the indication of the account to which the funds and BIC of the recipient are transferred.
Sometimes checking the details does not lead to a correction of the situation. If the fields match in value with the data on the account from the recipient, then you need to contact him to clarify them. Perhaps an error was made while filling it out.
Such an attentive attitude to the correctness of the details is necessary to eliminate problems when funds are received by the desired addressee. Many errors do not carry such serious consequences, therefore they are corrected automatically. Thus, Sberbank strengthens the security of money transfers, which invariably improves its reputation in the banking sector and has a positive effect on the rating.
Features of the Sberbank Business Online service
With its help, legal entities get remote access to various banking services.
The most requested features of Business Online:
- creation in electronic form, verification and sending for processing of payment documents;
- work with accounts, balance tracking, receipt of statements;
- ordering various banking services;
- obtaining useful information and free consultations about the work of Sberbank.
Companies, organizations and private entrepreneurs receive information to enter the online account after consideration of the application. The latter is served at the branch of Sberbank. Login and password in most cases come in the form of SMS to the mobile. It is recommended to change the password to a new, more complex one after the first login.
Filling out a payment order
In order not to display the error “The beneficiary's account key is incorrect”
(what this means is described above), Sberbank recommends that you carefully consider the preparation of payment documents. Software developers have created an accessible interface that helps to fill out the payment correctly.
Among the tasks offered by the service, money transfers are most often used. Sberbank specialists offer simple instructions that will help you avoid trouble.
The payment must be completed as follows:
- in the toolbar located at the top of the service page, you need to find and click the icon for creating a new payment;
- a form with fields appears on the display. Some are painted white and others grey. The first are intended for manual filling. The second is for automatic. In some cases, gray boxes have drop-down lists in which you must manually select the appropriate value;
- the system assigns a number to the payment order automatically. If for some reason this numbering does not suit you or you have your own numbering, then you can change it at your discretion;
- the date of completion of the document is automatically affixed. Sometimes it has to be changed manually;
- the system independently indicates the method of sending the order as electronic. It can also be changed;
- if the funds are transferred to the recipient again, then his details can be taken from the invoice for payment. When transferring them to a document, close attention is required to avoid errors;
- recipient data is also stored in the directory, they can be obtained automatically. At the beginning of work with the online account, they are entered manually;
- enter in numbers the desired amount of money that will be transferred to the recipient. It is worth noting that the system itself calculates VAT. However, it can also be set manually;
- indicate the purpose of the payment.
Checking filled data
The next step is to validate the document before queuing for processing. This takes a minimum of time. If everything is done correctly and there are no questions, then a corresponding message appears. If an error occurs (The recipient's account key is incorrect), Sberbank returns the document for revision.
Among others, there are a number of errors that do not need to be corrected manually, such as an invalid number. The program will fix it automatically, but you can do it yourself.
The system will check the payment again. If everything is in order, the document will be queued. The status “created” will appear next to it in the line.