Sberbank Online is one of the most popular services that has a large number of useful features. It makes it easy to manage your accounts. But at the time of its use, certain technical problems are sometimes observed. In such situations, questions arise, for example, why there is no “Loans” tab in Sberbank Online and how to access it.
Content
Opportunities Sberbank Online
Thanks to this service, you can quickly make financial transactions and control cards and accounts. It is possible to pay for the services of organizations, transfer money not only to other persons, but also between your own accounts or cards.
In addition, you can connect various useful services without visiting the bank. One of the most popular opportunities is sending an application for issuing credit funds from your personal account.
Reasons for the absence of the "Loans" tab in Online Banking:
- problems on the site caused by technical failures;
- credit cards, mortgage loans are not used;
- there was a change in personal data (surname, address) without notifying the bank, and the loan was obtained using other details;
- there is no UDBO agreement, the existence of which ensures full-fledged work with the bank;
- the loan was received in another territorial subdivision, so the information is not in the database.
Setting the display of tabs in the Sberbank Online Personal Account
One of the most common reasons for the absence of the "Credits" tab is if the appropriate settings have not been made. You can independently perform a visual display of the required sections.
Setting order:
- open the Sberbank Online Personal Account by entering a password and identifier ;
- click on your own name, which is located at the top;
- from the available list, click on the "Interface" item;
- in the tab that opens, select the appropriate sub-item - "Product visibility settings";
- in the list of existing sections, check the box next to "Credits".
After performing these steps, there should be quick changes in the interface. But sometimes, for this you need to re-enter your personal account or update the information on the page.
Photo-instruction of individual settings of the Personal Account
- Enter password and login.
- In a special window, enter a one-time code.
- Click on the name and go to your personal account.
- Open the corresponding tab called "Interface".
- Find the "Product Order" item on the main page.
If the tab does not appear, then perhaps the reason is provoked by a technical failure of the service. It is necessary to inform the employees of the Sberbank Contact Center. If it was not possible to solve the problem immediately, the operator will inform you about the time of its elimination.
Other options
Using the "Loans" tab in Sberbank Online, you can quickly apply for a loan, as well as have constant access to existing loans. If the loan was granted access to another banking unit, then the tab may be missing.
Personal visit to a bank branch
If there is no “Loans” tab in Sberbank Online due to different branches, you should contact the nearest branch and reissue a credit account. As a result, all active banking services will appear in Sberbank Online. Similar actions should also be taken if there has been a change in name, address or other personal information.
If, when opening an account or obtaining a loan, the information was indicated with an error, then they will also not be displayed in the list. To fix problems, you will need to make a personal visit to the bank with documents.
After the conclusion of the UDBO, access to more functions appears. In order to gain control over their own accounts, all new users are invited to sign this agreement free of charge, in order to combine all existing accounts.