The main function of the Sberbank Contact Center is to provide the necessary information to customers and help in solving problems that have arisen. Working in the call center of Sberbank is prestigious, because in this way you can gain a lot of useful experience in the largest financial institution in Russia.
Basic requirements for employees of the Sberbank Contact Center
Available information about current vacancies at Sberbank is posted directly on the organization's website. There are no regional differences in job requirements. That is, in Omsk, in Khanty-Mansiysk - there is no difference. The main thing is to have an education from secondary special and above. And then you need to have:
- activity;
- stress resistance;
- competent Russian;
- sociability.
For the reason that the main task of the telecom operator is to satisfy all the user's claims that have arisen, in the foreground, the employee should have a desire to provide assistance. And the immediate work is:
- receiving calls;
- providing information about programs and services;
- solving current problems.
The schedule is rolling, and employment is constant. A potential applicant must be able to use standard computer programs and respond to customer code requests.
Tasks of the call center operator
Vacancies for work in the call center of Sberbank are almost always open. The work itself requires the utmost care. In the course of making requests, the operator must clarify the features of specific programs, help in choosing credit packages of services or savings investments, and much more. The employee is obliged to navigate all these subtleties, to thoroughly know the procedure for connecting additional services and functions.
As a rule, all the necessary information is posted on the official website of Sberbank. Practical experience is taught during the trial period. Additionally, it is recommended to study the rules of your own behavior in different situations, maintain a conversation with the client and provide useful information about new bank services.
Usually, the Sberbank operator performs the following operations:
- blocks plastic cards;
- connects the card to Mobile or Online Banking, blocks access to them;
- Views information about the latest transactions on the user's card;
- informs about the available credit limit or balance on the card;
- sets up protection mechanisms for plastic cards in case the user makes a trip outside of Russia;
- accepts complaints about the services of the bank, structural divisions or specific employees of Sberbank;
- accepts customer suggestions for improving the level of service.
In addition, the operator can connect the Client Code. Through this function, you can independently carry out some operations through the Contact Center, bypassing a direct appeal to the operator:
- find out the balance of the card;
- clarify information on recent transactions;
- get an ID for online banking;
- perform blocking.
Thanks to this opportunity, the line is unloaded from those issues that can be solved independently.
Reviews of work in the Customer Service Center
Judging by the reviews, work in the call center of Sberbank is different.
Judging by some indicators, there are a number of difficulties, since you have to constantly communicate with people. And they, in turn, may not show tolerance and polite treatment, and some cannot correctly voice the problem. In addition, many workers also note a too intense work rhythm. Often, operators fail to organize a short rest or technical break. And a floating schedule is far from always convenient, since it is difficult to plan free time in this mode.
Nevertheless, those employees who have worked in the Sberbank call center for a year or more often leave only positive feedback. They focus on gaining experience in the banking and financial sector and the opportunity to learn how to properly communicate with a client audience.
The category of positive assessments also includes hiring in a simplified manner, since in fact, it is difficult to call the requirements for the applicant significant. Plus, a good salary, together with the presence of a social package, also plays a big role.
worked in the call center of Sberbank can be found on the pages of the following sites: woman.ru , bvf.ru.
But, one way or another, you will always have to listen to not very good customer reviews due to problems when working with banking services.