SMS from number 9000

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Some clients had to deal with cases when Sberbank sends SMS from number 9000. Does this phone actually exist or is it the actions of intruders?

A message from 9000 is from a bank or a scam

The numbers from which messages are sent by intruders may have a visual resemblance to the official phone numbers of the bank system (900). As for 9000, it is a Sberbank support number, so do not be afraid of messages from this number . In addition to service support from numbers 900 and 9000, the bank can also use the following addressees: 9001, 6470, 8632 or SBERBANK.

What should not come in SMS 9000?

Messages from this number not include:

  • request for confirmation or indication of any personal data;
  • links of Internet addresses to go;
  • ask for passwords, secret passwords or other data for authorization;
  • offer software updates.

Is it necessary to reply to this message?

In the event that an SMS is received on the phone from the number 9000 from Sberbank, one should not be worried. It is considered the official bank phone number. to you to decide whether to send a response to it or not. The price of an SMS response is the same as for a standard message, which is provided by the cellular operator according to the applicable tariff plan.

Sberbank Contact Center numbers

Detailed information about all phones of regional offices of Sberbank is available on the website sberbank.ru. Somewhat earlier, in the presented list, the number 9000 was missing, because it was used for internal service. Now the list of Sberbank phones has been changed.

List of Contact Center phones:

  1. 8 (800) 555-55-50 - Free 24/7 room. It is designed to make calls within the entire territory of the country from phones of any format.
  2. 900 - common for all mobile operators, a free number for contacting the Center within the Russian Federation.
  3. 9000 - suitable only for sending messages, and calls from it are not made. It is mainly used for the purpose of conducting surveys on the quality of banking services. Replies can be sent as messages. Their price depends on the tariffs of the service company.
  4. +7 495 500-55-50 - used to make calls to Sberbank offices from other countries. The fee depends on the tariffs of the operator.

If you receive SMS from the number 9000 from Sberbank, you should not worry. This number is used by PJSC Sberbank of Russia. It is designed to conduct user surveys. Bank representatives may be asked to evaluate a specific banking service, personal offers or the program used. As a rule, the assessment should be determined on a scale of 10 points.

Thanks to surveys, not only the level of service, but also the entire work of the bank is improved to a large extent.

What issues can be resolved by calling the Sberbank Contact Center

Areas of work of the Contact Center:

  • consultations - issuing answers to a variety of questions;
  • informing - providing information on various banking services, programs, types of services and account management at a distance;
  • requests - users are provided with detailed information about the latest financial transactions on the account;
  • sending codes - they are required to activate services in Sberbank Online and automatically work with the Consulting Center;
  • setting parameters - activating security options, blocking cards or banking services, etc .;
  • assessment of the level of service - complaints and wishes regarding the work of departments, employees, programs and services are recorded.

If you do not want to send SMS to 9000, you can use any number of the Contact Center. To do this, you will need to contact the operator by pressing the number 0. You can send him a complaint, gratitude or suggestion on any work issues.

The cost of SMS to number 9000 is standard and depends on the tariffs of the operator used. In the near future, it is planned to make these messages free of charge.

Information about the cost of SMS to short numbers: Information from the official website of MTS:

The operator must record all customer requests. You must first prepare the maximum information: the date of the transaction, the number of the account used, etc. A claim can be made without specifying personal data. But in order to most effectively respond to the current situation, it is still desirable to provide personal information.

 

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