Disabling auto payment through Sberbank Online (Personal account)

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Sberbank takes care of its customers by providing the opportunity to set up regular money transfers to the accounts of various companies. This service is considered the most convenient, as it allows you not to worry about the need to pay monthly for the phone, utilities, etc. It is important to know not only about activation, but also about disabling auto payment through Sberbank Online (Personal Account).

Making payments automatically

To make regular payments, you need to connect a specific card to the "Auto payment" service.

Possible payment options:

  • housing and communal services;
  • mobile connection;
  • telecommunications;
  • payment of fines;
  • payment of loans.

You can set any settings. For example, in order to replenish a telephone account, certain restrictions are set for its balance. When the amount drops to the specified balance, the operator will send a request to Sberbank about the need to replenish. The bank will transfer the specified amount to the account of the operator, who will replenish the account of the telephone number. If there is no required amount on the card, a corresponding message will be sent to the phone.

In order to pay off utility bills, the bank submits a request to a specific organization about the amount of debt. Then the client will receive an SMS stating that during the day, according to the terms of auto payment, funds will be transferred from his account. This operation can be undone.

Using the Sberbank Online Personal Account to set up auto payment

There are various ways to connect the Auto Payment service: Sberbank Online or Mobile Bank, as well as self-service devices (ATMs, terminals). In the same way, you can disable auto payment through Sberbank Online (Personal Account). You can access these operations by obtaining a special ID and password . They are easy to order by calling the Contact Center or at a bank branch. In addition, you can get a set of one-time passwords at ATMs.

Activating auto payment in your Personal Account

  1. Enter the received username and password.
  2. Log in as a result of specifying a special code.
  3. Find the "My Autopayments" section.
  4. Open the item called "Connect auto payment".
  5. Stop your choice on the required service.
  6. Click on the card from which the money will be transferred.
  7. Enter the required information to make a payment.
  8. Confirm your actions.
  9. In a special window, enter the sent password.

After opening the menu, you need to go to "My Autopayments" or open an item such as "Transfers and payments". In the available list, you should find the required company and payment option. For example, from the list of Mobile operators, you should select Beeline, MTS or Megafon. Then you need to decide on the account that will be used for regular money transfers.

Information for filling out the template:

  • limit limit;
  • amount for transfers;
  • principle of transfer: formation of debt, reaching the limit;
  • template name;
  • phone number (when replenishing a mobile).

In order to confirm the actions performed, you will need to enter a special password, which will be sent to the linked phone number. After saving the settings made, the created template can be found in the "My Autopayments" section.

The procedure for disabling Autopayment using Sberbank Online is as simplified as possible. To complete it, you need to open "My Autopayments" and find the required template. After opening it, click on the "Delete" button. A one-time code will be sent to confirm these actions. It should be entered in a special column and click "Finish".

Disabling auto payment through Sberbank Online (Personal account)

  1. Register - enter the received username and password.
  2. Log in as a result of specifying a special code.
  3. Find the section - "Manage auto payments".
  4. Open the tab called "Operations".
  5. Click "Disable".
  6. Check the details and click on Continue.
  7. Next, you need to confirm your action by SMS.
  8. Enter the code in a special window.

In self-service machines, this procedure is performed according to a similar scheme.

Shutdown via ATM

  1. Insert a plastic card into a special receiver.
  2. Enter PIN code.
  3. Find the "Service and Information" section.
  4. Open a special item "Autopayments".
  5. Select the desired template from the available list of settings.
  6. Click on the "Disable" button.
  7. Receive SMS with a one-time code.
  8. Enter the code you received in the box.
  9. Pick up a receipt with information about the completed deactivation of the service.

Short SMS (900) to enable and disable auto payment

With the active Mobile Bank, there is access to an even more simplified option to disable the service - SMS commands. They are a set of numbers or shortened words with which you can perform the necessary actions.

Commands for connecting the service to number 900:

  • AVTOTEL, AUTOTEL;
  • AUTOTEL, AUTO;
  • AUTOPLATEZH;
  • AUTO PAYMENT;
  • AVTOPAY, AUTOPAY;
  • AUTO, AUTO.

In order to replenish your own phone number, you must send an SMS with a similar command word and the amount of the money transfer. To implement more complex settings, you will need to create an appropriate template in the Mobile Banking section.

Disabling auto payment through Sberbank Online (Personal Account) using SMS is possible if you indicate a minus (-) after any of the words used.

If you have only one AutoPay template, you can send this message. In a situation where there are several of them, additional information must be provided. For example, if you need to regularly replenish an outside phone number, you must send an SMS in a certain format: command, minus sign, space, phone number, space, 4 last digits of the card number. If you need to deactivate a template of another type, it will be important to provide additional information about it.

At any time, you can check the status of Autopayment, which will help you make sure that this service is disabled. Performing this action is quite easy when using a phone, the Internet, or an ATM device.

Shutdown at a bank branch

In addition to the methods discussed, you can also personally visit a bank branch. As a minus of this option, the waiting time in the queue should be noted. You only need to provide the necessary information about the template: name, transfer amount, card and phone numbers. To confirm your authority, you must provide the card and passport used. All the necessary actions will be performed by the specialist independently.

Shutdown by a call to the operator of the Contact Center

Another option to deactivate the service is to call the free telephone line of the Sberbank Contact Center . 

The procedure for deactivating the service by phone:

  • dial the free line number 8 800 555 55 00;
  • after pressing 0, wait for the connection with the operator;
  • provide information about the account number, indicate the expiration date of the card and the CVC2 or CVV2 code;
  • notify the operator about the need to disable Autopayment;
  • provide information about the template settings: the name of the organization, frequency and set amount of transfers;
  • bank representative will disconnect.

You can also find out from the service operator the presence of other settings, the balance of the card, the amount of amounts that were set to pay for services. This line operates around the clock and does not provide for additional charges for calls within the country.

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