One-time password from Sberbank does not come

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Many Sberbank customers have already appreciated the convenience provided by remote services. They allow you to perform many operations independently from anywhere in the country. The system has been tested and has been working successfully for a long time, but sometimes failures can occur. For example, a one-time password from Sberbank is not received, which is necessary to complete the selected procedure. Possible causes of such failures and ways to solve the problem will be discussed below.

Why SMS with a one-time password does not arrive on the phone

The Sberbank system uses multi-level protection of funds in accounts and confidential information. When using remote access, you can verify the identity of the client in various ways. The most convenient and cheapest is SMS with a one-time password, which must be entered in the required field. It is difficult for attackers to take possession of a card, login data and a mobile phone at the same time, so this protection measure remains very effective today.

When performing various procedures from a mobile device, computer or terminal, the system requires identity confirmation. To do this, she sends a message with a digital code to her mobile phone. If a one-time password from Sberbank does not arrive, then the following circumstances may be the reason for this:

  • during the identity verification procedure, you do not have a phone with you that is tied to a Sberbank plastic card;
  • the mobile device is out of order;
  • the communication system provided by the mobile operator has failed;
  • a technical problem occurred due to the fault of the Internet provider;
  • a failure occurred on the site from which banking operations were managed;
  • the site of another territorial division of Sberbank is used.

If the cause of the failure is unknown, then you should contact Sberbank support . The call is free and open 24/7.

Phone and network check

To check your own mobile, you can ask a friend to send SMS to it. If it arrives, then you should contact the operator of the Contact Center.

Help from Sberbank technical support

To do this, from a mobile phone, you need to call the telephone number 900 or another number of the Contact Center . After reporting the purpose of the call, an employee of Sberbank will definitely check the identity of the caller, clarify the circumstances of the incident, and then put the application in line for consideration.

Many users complain about feedback not working well enough. For this reason, it is recommended to check the status of the application yourself.

Attaching a phone number to Sberbank Online and related errors

Many users complain that a one-time password from Sberbank is delayed or not received at all when working in their Personal Account. The technical service explains this with a software update, however, many problems appear through no fault of Sberbank itself, for example, the following:

  • a bank account was opened before the moment when UDBO (universal banking service agreement) became mandatory. The phone number is simply not in the database;
  • the phone number has been changed, but the bank has not been notified about this;
  • when concluding the contract, the phone number was incorrectly indicated, which excludes the receipt of SMS.

Any problems, including technical ones, can always be solved. To speed up the process, you should personally visit a branch of Sberbank with a passport and a card as soon as possible. The employee will correct the phone number in the system. If necessary, it is possible to conclude an UDBO agreement .

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