Before you find out why the passbook is not displayed in Sberbank Online (Personal Account), you should find out what a savings book is. It is a bank document showing the amount of funds in the user's account. The passbook is especially relevant when the situation concerns state social payments in the form of subsidies, benefits, pensions, and the like. In addition, money transfers can be made to it. Plus, the document is used in the course of obtaining credit funds from the bank. The passbook is valid for 5 years and it can be extended if necessary.
Why is the passbook not visible in Sberbank Online
Despite a number of undeniable advantages, there is a very big drawback - it is impossible to withdraw funds without visiting a branch of Sberbank. And this means that, being the owner of a savings book from Sberbank, in order to receive cash, you will need to apply directly to the branch that issued this document. And being in any other locality - this is impossible to do.
Below we will consider the reasons why the passbook is not displayed in Sberbank Online (Personal Account) .
Possible reasons that the passbook is not displayed
There are two options for the development of the situation:
- Initially, the passbook was displayed in the initial menu, but later disappeared somewhere.
- The savings book was never on the menu at all.
Let's start with option #1. Most likely, there was a failure in the software itself and the situation can be corrected by calling the Sberbank support service at the hotline service 8 495 500 55 50 or by phone 8 800 555 55 00 . For all regions of Russia, calls to the indicated numbers are free.
If it is not possible to make a call, but you have access to the Internet, you can try another, no less effective way to contact the operator:
- enter your personal account Sberbank Online;
- at the top of the window, find the image with the envelope and click;
- a window called "Contact Help" will be displayed;
- Next, you need to click "Create" and enter a request there. Then it remains to click on "Submit";
- all that remains is to wait for a connection with a Sberbank employee.
If the savings book was not displayed in the Sberbank Online menu from the very beginning, several reasons could provoke this problem at once:
- the passbook was issued in one region of the country, and Sberbank Online was opened in another;
- the Sberbank Online service was connected in one region, and the entrance was carried out from another;
- a Sberbank card was issued in one region of the country, and a savings book in another.
How to connect a savings book to Sberbank Online
In case the passbook is not initially displayed in Sberbank Online (Personal Account). In order to connect a savings book to Sberbank Online, it will take quite a bit of time and actions:
- you need to go to the nearest branch of PJSC Sberbank;
- fill out an application for Universal Service, which will be directly related to a plastic card from Sberbank. It can be absolutely any card (credit card, debit, salary). A few days later, a passbook will appear in the personal menu of the Sberbank Online service.
It is possible that this instruction will not help to connect a passbook to Sberbank Online. If this happens, then proceed as follows:
- Visit the nearest Sberbank branch where the book was issued and conclude an agreement there on its connection to Sberbank Online.
- Check if the passport details are correct in the agreements. It happens that a savings book is issued to one address, and a plastic card to another. And if the situation has developed this way, it is necessary to write a corresponding application at the Sberbank branch.
So, often, the passbook is not displayed in Sberbank Online (Personal Account), because the territorial data do not match.