When self-service terminals are used, situations sometimes arise that the device picks up and does not return the card. What to do in a situation where an ATM chewed up a Sberbank card - absolutely every client needs to know.
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Why doesn't the ATM give out the card?
The reason for this can be the most unpredictable factor (even a network failure). But most often this happens because the PIN code was entered incorrectly three times. True, it was in the devices of the old model. New ones just give the card back.
List of main reasons:
- The card was not taken from the ATM in time. A certain amount of time is allotted for this (40 seconds), and then the device takes the card back, placing it in a special compartment.
- If the device took the card and did not issue the money, you should not worry. Since the operation was interrupted, the money will be returned back to the account.
- If the card has expired, the bank will take it away so that the client can contact the branch to reissue the card.
- If there are unpaid loan obligations, the ATM can also pick up the card.
- Due to a technical failure.
What to do if the card is left in the device
If the ATM took the card, you need to contact the Sberbank Contact Center with a request to block the card. This can be done on your own, through the Mobile Banking system. The specialist will suggest the necessary further actions. You can use the phone number written on the ATM to find out when the cash will be loaded. Similarly, you need to act with ATMs of other banks.
Bank branch visit
After withdrawing the card, you need to go to the bank and apply for: blocking, return, reissue or other procedure. It is necessary to remember the time when the device took the plastic card and indicate this in the application. Thus, it is easier to track a particular operation. Often, this helps to identify fraudsters if they managed to carry out illegal card transactions during this time.
When can I pick up the card
The card return period directly depends on the schedule according to which the ATM is serviced. Sometimes you have to wait about 14 days. And if the card was taken by an ATM of another bank - even longer. In some cases, it is more profitable to order a reissue of the card.
And, finally, it is necessary to clarify how to withdraw money if the ATM took the Sberbank card. The fact is that even if the card itself is not available, money can still be withdrawn from it through the cash desk of Sberbank. The rest of the transactions carried out by bank transfer are carried out through the services of Mobile or Sberbank Online, if there is no blocking.