In most cases, Sberbank customers receive cash without much hassle in a wide network of ATMs owned by the largest financial institution in the country - Sberbank. However, there are situations when, due to forgetfulness or technical malfunctions, an incorrect Sberbank card PIN code is entered - what to do in this case? Possible causes and ways to solve them will be discussed below.
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PIN code as a way to authorize the owner
To protect banking transactions carried out using plastic cards, customers are issued a unique PIN code. It is tied to the card and is not available to unauthorized persons. Its main purpose is to help protect money when paying for goods in stores or when using self-service devices. It is not required for online payments. If the seller asks for a PIN code during online payment, then he is a scammer.
Any login data should always be stored in an inaccessible place so that it does not accidentally fall into the eyes of intruders. In addition, it is worth getting acquainted with materials about skimmers. These devices are installed by fraudsters on ATMs and other similar equipment to read login data.
Wrong PIN entered
System actions in case of incorrect PIN code entry:
- after the first incorrect entry, an error message is displayed asking you to repeat the procedure;
- you should be especially careful and carefully check all the numbers before confirming. It is better to check with a paper or electronic data carrier.
The security system of Sberbank allows only 2 errors in a row.
The wrong PIN-code of the Sberbank card was entered three times - what should I do?
If the PIN-code is entered incorrectly 3 times, the card is blocked for a day.
This time is usually enough to have time to take the necessary measures. If the card is lost or fell into the hands of intruders, then it can be blocked. At the same time, unauthorized persons will no longer be able to receive money from the account. If an incorrect entry is made by accident, and money is required now, then they can always be obtained at a branch of Sberbank.
Previously, the card was delayed in the device and you had to go personally to the bank branch and fill out an application. After several weeks of checks and waiting, it was possible to pick up your long-awaited card.
The card is blocked - how to withdraw money?
A blocked card is an effective tool against fraudsters. Twenty-four hours is enough to complete all procedures related to account security. Nothing will happen to the money, and if necessary, you can contact the cash desk of the bank branch, where you can get the required amount in cash. In addition, by writing an application, you can carry out other operations with the account.
Sberbank allows early unblocking. To do this, just call the hotline number 8800 555 55 50 and leave a request to the operator. A Sberbank employee will quickly identify the user using the card and passport data, and then help with early activation.
The PIN code is correct, but the device does not accept it
There is a situation when the numbers are correct, but the system indicates that the wrong PIN code of the Sberbank card has been entered - what should I do? Such problems are usually technical in nature.
To resolve the issue, you need to act according to the algorithm:
- go to any branch of Sberbank and ask an employee;
- experts will consider the problem and find a solution;
- if experts find out that the problem was in the card, then it will need to be replaced.
For reissue, you need to write a special application at the Sberbank branch indicating the reason for replacing the card. The new card will have a different number and PIN.
Such cases are very rare. Most often, the mistake lies in the excessive haste and carelessness of the owner of the plastic card.
If, for any reason, the card was blocked or it got stuck in an ATM, then Sberbank employees should be quickly informed about the incident. The money will remain completely safe on the account. If necessary, they can be obtained at the cash desk of a bank branch. The blocking procedure increases the security of using Sberbank cards, you should treat it with maximum calmness and understanding.