The use of remote services constantly attracts new users. To improve the security of its customers, Sberbank uses a multi-level system to protect personal information and money in accounts. Linking a mobile phone number in the Personal Account is the main link in the verification process. Sometimes you may need to change your mobile number in Sberbank Online, so you need to know how to make a new connection to the service.
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Interaction of the Sberbank Online service with a phone number
The largest bank of the Russian Federation is constantly engaged in strengthening security and closely monitors all the latest trends in world practice.
Sberbank Online protection has the following components:
- connection to the mobile banking service;
- when entering the Personal Account, making changes or making financial transactions, a message with a code is sent to the mobile;
- the use of short secret codes received on the phone to confirm the identity of the cardholder.
It is unlikely that anyone in Russia today can challenge the convenience and usefulness of plastic cards. However, working with them comes with certain risks. Unauthorized persons may accidentally or intentionally take possession of the card, PIN or login information. In addition, the mobile phone may be lost or stolen. If one of the above cases occurs, then the card account should be blocked immediately.
After purchasing a new starter package of a mobile operator, you should link it to your Personal Account. You won't be able to do it on your own. This restriction is designed to prevent scammers from using a stolen phone to change their number.
Checking the linked phone number
In order to check in your Personal Account which phone number is linked to Sberbank Online, you need to go to the settings and select "Mobile Bank". This menu item displays phone numbers linked to cards.
The system provides the ability to change the alert settings yourself when performing various financial transactions and working with the Personal Account. They are available in a separate menu item "Notifications".
Optionally, you can turn off mobile notifications, except for the login message. This is done for security reasons. Sberbank management and technical experts believe that the client must be aware of the entrance to the Personal Account in order to prevent unauthorized use of the system.
Changing the linked number - all methods
Sberbank has removed the ability to change the linked phone number in the panel of the Sberbank Online Personal Account and the mobile app.
You can change your mobile number in Sberbank Online in the following ways:
- in a vending machine/terminal;
- by calling the number of the Contact Center;
- visiting a bank branch.
Linking a new number through an ATM
You can choose one of the options presented.
- Change the number directly in the ATM menu. To do this, you need to log in, then go to the personal data settings section. Here you can order a change of number. The system will prompt you to select the desired operator, and then enter a new number. Bank employees accept the application, which is processed to verify the information. This usually takes up to three days.
- Deactivate the "Mobile Bank" . To do this, select the appropriate section in the device menu. After that, the service is activated again, but it is tied to another number.
Call to Contact Center
If the old number is active, but it is planned to change it, then you can call the hotline . Calls are not charged. An employee of Sberbank will help solve the problem and change the number to another one.
Change of number in a branch of Sberbank
To solve this problem, you need to act according to the following plan:
- Approach any free employee of the department and state your request for a change of number.
- The bank employee will offer to fill out a standard application for changing the linked number. It must indicate the reasons for such a decision, enter the data of plastic cards.
- The finished document is checked independently and then transferred to the employee of the organization. To confirm your identity, you must present a passport or similar document with a photo and stamp. In most cases, a driver's license can fulfill this role. If you have UDBO with you, then the identification procedure will be significantly accelerated.
- After the end of the check, the employee of the department will report the result. Usually, an hour passes before the activation of a new number, less often - a day. Much depends on the workload of the system at a given time. To confirm the changes, the system sends an SMS with information to the new number.
After receiving a message about the activation of a new binding in your Personal Account, you should immediately check the notification settings. They may update automatically. If you have problems with logging in, checking or setting up, you need to contact the branch or call the hotline.
Security measures when using Sberbank Online and Mobile Bank - recommendations
To prevent other people from committing illegal acts, certain precautions must be observed:
- a mobile phone linked to a bank account must not be left on the desktop and in other places unattended, where there is a possibility of its theft;
- The PIN code and other confidential information must be stored separately from the plastic card so that in case of theft they do not fall into the hands of intruders;
- special attention should be paid to installing programs from unknown sources on a computer or mobile device;
- anti-virus software must be installed on desktop or portable computers. At the same time, you should constantly monitor the updates of the program and database;
- you can not leave in a conspicuous place information for entering the Personal Account or transfer it to outsiders;
- if the mobile device is lost or stolen by unknown people, then work with accounts should be immediately blocked.
In most cases, the lowering of the security threshold occurs not through the fault of bank employees, but because of their own carelessness. Linking a phone number to a service increases the chances of keeping money in your account.